Our paperwork turnaround is 21 days however a faster turnaround (including overnight) can be requested. Factors which may impact on turnaround time such as Barrister illness or annual leave, will be communicated to you by the Clerks upon receipt of papers or booking.
If you have a query or complaint arising out of the services of Complete Counsel please contact us either by calling 0844 225 4532 or by emailing email@example.com You will receive a response within 48 hours.
This will be an initial response which will hopefully assist in rectifying the situation. However, if this does not resolve your complaint then you should put your complaint in writing to our Practice Director Claire Labio. This written complaint will be acknowledged in writing or by email within 48 hours of receipt with a full response following within 14 days thereafter. Should the complaint not be satisfied – the issue will be considered and reflected upon by our Board of Directors and a response given to you within 28 days of the date of receipt of a complaint to the Board.
As the Barristers who use this service are all sole practitioners you should at first attempt to resolve your complaint directly with them. They are all regulated by the Bar Standards Board. The Barristers Register can be checked here: https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html
If that fails and the clerking team are unable to help resolve your complaint, you should contact: www.legalombudsman.org.uk
If you wish to complain about a Barristers behaviour you should contact: https://www.barstandardsboard.org.uk/complaints-and-professional-conduct/
In accordance with the Legal Ombudsman any complaint must be raised within 12 months of the date of the act or omission that your complaint refers to.