- I hope you will be happy with the professional services I provide. However, if you are not satisfied, you should first refer the matter either to me or to my Practice Director in line with our complaints procedure – a copy of which can be found on our website – www.completecounsel.co.uk
- If you are not happy with my reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
- You must complain to the Ombudsman within six months of receiving a final response to your complaint from myself or from the admin service I use – Complete Counsel (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
- For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly at:
PO Box 6806
Phone: 0300 555 0333
A guide to the new scheme rules that came into effect on 1 February 2013 can be found on the Legal Ombudsman’s website at: http://www.legalombudsman.org.uk/downloads/documents/A-guide-to-our-revisedScheme-Rules.pdf
Frequently Asked Questions concerning the new Legal Ombudsman can be found on the BSB’s website: https://www.barstandardsboard.org.uk/complaints-and-professionalconduct/concerns-about-a-barrister/