Complaints Section

Procedure:

Barrister Clients:

If you are a Barrister client and have a query or complaint arising out of the services of Complete Council please contact us.  You will receive a response within 48 hours.

This will be an initial response which will hopefully assist in rectifying the situation.  However, if this does not resolve your complaint then you should put your complaint in writing to our Practice Director Claire Labio.  This written complaint will be acknowledged in writing or by email within 48 hours of receipt with a full response following within 14 days thereafter.  Should the complaint not be satisfied – the issue will be considered and reflected upon by our Board of Directors and a response given to you within 28 days of the date of receipt of a complaint to the Board.

Complaints against a Barrister using the services of Complete Counsel:

  • As the Barristers who use this service are all sole practitioners you should at first attempt to resolve your complaint directly with them.
  • If that fails and the Barrister is acting for you, you should contact: www.legalombudsman.org.uk
  • If the Barrister is not acting for you and you want to complain about their behaviour you should contact:  https://www.barstandardsboard.org.uk/complaints-and-professional-conduct/
  • In accordance with the Legal Ombudsman any complaint must be raised within 12 months of the date of the act or omission that your complaint refers to.

Equality and Diversity

As an employer, Complete Counsel is committed to equality and valuing diversity within its workforce.  We believe in treating everyone equally and fairly regardless of their background, ethnic origin, religion, marital status, age, gender, sexual orientation or disability.